TERMS AND CONDITIONS

HEALTH RELATED INFORMATION

Information and statements regarding cosmetics have not been evaluated by the Food and Drug Administration (“FDA”) and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product labels and packaging prior to use. Information available on or through this site is not meant to substitute the advice provided by your doctor or other health care professional. You should not use the information available on or through this site, including but not limited to information that may be provided by healthcare professionals, for diagnosing or treating a health condition or disease.
Our products are manufactured in accordance with the laws and regulations of the United States and the State of Tennessee. No representation is made that our products will conform to the laws of countries other than the United States.

COPYRIGHT AND TRADEMARK NOTICE

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Big River Silk , Inc. © 2017 Big River Silk Skincare, Inc.
Big River Silk Skincare, Glycoshea and Ambersoy are trademarks of Big River Silk Skincare, Inc.
No rights are granted in the use of Big River Silk Skincare’s copyrights or trademarks.

CREDIT CARDS

We accept the following credit cards: Visa, MasterCard, Discover, and American Express. Please provide your exact billing address and telephone number on file with your credit card company. Incorrect information may delay your order. Your credit card will be billed when your order ships.

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

ORDER ACCEPTANCE POLICY

Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

OUT-OF-STOCK PRODUCTS

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

PRIVACY

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
Product reviews submitted by you are non confidential and you agree that Big River Silk Skincare, Inc. is free to use any such product review for any business purpose.

RETURNS

If you are unhappy with one of our products, please contact us. We will accept return of products that are defective in manufacturing and/or workmanship within 30 days from the date of purchase. The buyer is responsible for return shipping costs. The buyer must let us know by Email or in writing what issue or issues led to the product being found to be defective, to allow us to evaluate the product and its ability to meet quality control standards.

RETURNS MUST BE SENT TO THE FOLLOWING ADDRESS:

Big River Silk Skincare Inc.
8143 Walnut Grove Road Suite 200
Cordova TN 38018. 
Emails can be directed to GWoodburyMD@bigriversilkskincare.com.

SHIPPING POLICY

Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

TAXES

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Tennessee. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we have the right to refuse or cancel any orders placed for product listed at the incorrect price. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.

VENUE

In any circumstances in which the parties litigate, the parties hereby agree that such disputes shall be governed by the laws of the United States and by the laws of the State of Tennessee without regard to conflict of law principles. You consent to submit to the personal jurisdiction by and venue in the state and federal courts located in Shelby County Tennessee, and waive any objection to such jurisdiction or venue.

DISCLAIMER

Use of and browsing on the Site is done at user’s own risk. Neither BIG RIVER nor any other party involved in creating, producing or delivering the Site shall be liable for any direct, incidental, special, consequential, indirect or punitive damages arising out of user’s access to, or use of, or browsing the Site, or downloading of any materials, data, text, images, video or audio from the Site, including, without limitation, damage to, or viruses that may infect, your computer equipment or other property as a result thereof. Without limiting the foregoing, everything on the Site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
Big River Silk Skincare, Inc. maintains and operates this Site from its offices in Shelby County, Tennessee, United States. These Terms of Use are governed by and interpreted under the laws of the State of Tennessee. If any portion of these Terms and Conditions is deemed unlawful, void or unenforceable, then that part shall be deemed severable and will not affect the validity and enforceability of any remaining provisions.

OTHER CONDITIONS

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Big River Silk Skincare Inc. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Let us know what you need and we’ll do our best to assist you.

901-753-0168

8143 Walnut Grove Rd Suite 200
Memphis, TN 38018
USA

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